It all starts with a light brush to remove any loose and unwanted hair. A warm water wash and mini massage (YOU CHOOSE FROM 8 DIFFERENT SHAMPOOS)Fresh water rinse. Flea & Tick solution added if required. Eyes & Ears cleaned, nails trimmed if needed. Blow dried or towel dried. After wash grooming. 3 colognes or conditioning cream to finish off your dogs wash. A well earned doggy treat at the end. All products tearless, soap free & pH balanced. Discount on second dog.